Terms & Conditions

LUXORA Commerce AI ("LUXORA", "we", "us", or "our") operates an AI-powered social commerce platform available at luxora.ai and through associated mobile applications, connecting Buyers, Sellers, Wholesalers, Manufacturers, Creators, and Suppliers across the USA, Canada, and globally.

By accessing or using the LUXORA platform, creating an account, listing products, making a purchase, or using any of our services, you ("User", "you") agree to be bound by these Terms and Conditions ("Terms"), our Privacy Policy, and all applicable laws and regulations.

These Terms apply to all user types including Buyers, Sellers, Wholesalers, Manufacturers, Creators/Influencers, Suppliers, and Administrators. Additional role-specific terms may apply.

If you do not agree with any part of these Terms, you must not use LUXORA's platform or services.

To use LUXORA you must be at least 18 years of age, have the legal capacity to enter into binding agreements, and not be prohibited from using our services under applicable law.

You are responsible for maintaining the confidentiality of your account credentials. You must promptly notify LUXORA of any unauthorized use of your account. We reserve the right to suspend accounts showing suspicious activity.

Each person may only maintain one active account per role type. Creating multiple accounts to evade penalties, flags, or suspensions is a violation of these Terms and may result in permanent banning.

Business accounts representing companies must be operated by an authorized representative of that business who has the authority to bind the company to these Terms.

All Sellers, Wholesalers, and Manufacturers ("Business Users") on LUXORA must maintain the highest standards of product quality, accurate representation, and customer service. These standards are non-negotiable.

Product Accuracy: All product listings must accurately represent the item being sold. Misleading descriptions, false specifications, or counterfeit goods are strictly prohibited and will result in immediate listing removal and a strike against your account.

Customer Service: Business Users must respond to buyer inquiries within 24 hours and resolve disputes within 5 business days. Failure to maintain these response standards contributes to your performance score and may trigger platform review.

Inventory Accuracy: You must keep inventory levels accurate at all times. Accepting orders for out-of-stock items is a violation. Three inventory discrepancy events within 90 days constitute one strike.

Pricing Integrity: Artificial price inflation, bait-and-switch pricing, and price gouging during high-demand periods are prohibited. LUXORA's AI pricing monitors may flag suspicious pricing patterns.

The 3-Strike system applies to all Business Users (Sellers, Wholesalers, and Manufacturers). Buyers have separate buyer protection policies. Each strike represents a verified policy violation as determined by LUXORA's review team.

Shipment delays are one of the most common causes of negative buyer experiences. LUXORA takes shipping performance seriously. The following policy applies to all Sellers, Wholesalers, and Manufacturers.

Mandatory Shipment Tracking: Upon receiving a shipment red flag (Strike 1 or above), mandatory enhanced shipment tracking is activated for your account. This means every order must include a valid tracking number uploaded within 24 hours of shipping, and automated buyer notifications are sent at every major tracking milestone (shipped, in transit, out for delivery, delivered).

Excellent Customer Service Standard: Following a red flag, sellers are expected to proactively contact buyers about any delays before the buyer contacts you. This proactive communication is tracked by our system and positively contributes to your performance recovery score.

Grace Window: First-time occurrences of shipping delays where the seller proactively contacts the buyer before the shipment window closes and resolves the issue to the buyer's satisfaction may, at LUXORA's discretion, not count as a red flag trigger. This grace window can only be used once every 12 months.

Profit penalties are applied as a percentage of the seller's net revenue (after LUXORA's platform fee) during the penalty period. Penalties are non-negotiable but are time-limited and automatically lifted upon expiry unless a further strike occurs.

All penalty deductions are transparently reported in your Seller Dashboard under the "Performance" section. You will receive a detailed breakdown of deductions on each payout statement during the penalty period.

Buyer Protection Fund: Penalty funds collected from business users are held in the LUXORA Buyer Protection Fund, used exclusively to compensate buyers who suffer documented harm (delayed shipments, lost packages, quality disputes) where the seller does not voluntarily resolve the issue.

Annual Reset Eligibility: Strikes are cleared on your annual review date if all of the following conditions are met:

• • No active Strike 3 review or pending appeal at the time of reset.
• • All penalty deductions from prior strikes have been fully applied and completed.
• • No outstanding buyer disputes or unresolved refund requests on your account.
• • Your account has not been flagged for fraudulent activity in the preceding 12 months.
• • Your overall seller rating is above 3.5 stars at the time of annual review.

Partial Reset: If you do not fully qualify for a complete reset, LUXORA may grant a partial reset (e.g., reducing from 2 strikes to 1) at our discretion, based on your performance improvement trajectory, buyer feedback trends, and compliance record during the year.

Profile Flag Visibility: Even when strikes are reset, a historical performance record is maintained internally and visible to LUXORA staff. Public-facing flags (visible to buyers) are removed upon annual reset if eligibility criteria are met. Previous strike history does not permanently affect your seller ranking if you maintain excellent performance for 12+ months post-reset.

Strike Carry-Over: An active Strike 3 (account under review) CANNOT be reset until the review process is fully resolved. The annual reset clock pauses during an active Strike 3 review period and resumes upon resolution.

LUXORA's Buyer Protection Program guarantees that all purchases made through the platform are covered by the following protections:

• • Full refund if your item does not arrive within 14 days of the estimated delivery date.
• • Item not as described protection: Full refund if the received item materially differs from the listing.
• • Dispute resolution within 5 business days for all verified claims.
• • Chargeback protection: LUXORA will not penalize buyers for legitimate chargebacks.

Buyers agree not to abuse the protection system through fraudulent claims, false "item not received" reports, or chargeback abuse. Confirmed abuse of buyer protections results in account restrictions.

LUXORA charges platform fees on transactions and offers optional subscription plans for enhanced features. All fees are transparently displayed before purchase. Fee structures may be updated with 30 days' notice.

Transaction Fees: A platform fee of 3-5% (depending on your subscription plan) is applied to each completed sale. Fees are deducted from payouts automatically.

Subscriptions: Subscription plans (Basic, Pro, Premium, Enterprise) are billed monthly or annually. Subscriptions auto-renew unless cancelled at least 24 hours before the renewal date. Refunds for unused subscription periods are not provided except where required by applicable law.

Payouts: Seller payouts are processed within 3-5 business days after order completion and buyer confirmation. Payouts may be held during active strike reviews or fraud investigations.

You retain ownership of content you create and upload to LUXORA. By posting content, you grant LUXORA a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute your content for platform operations and marketing.

You may not post content that infringes third-party intellectual property rights, contains counterfeit products, or violates any applicable law. Infringing content is removed immediately and may result in account action.

LUXORA's platform design, AI systems, branding, and proprietary tools are the exclusive property of LUXORA Commerce AI and may not be copied, reproduced, or reverse-engineered.

LUXORA's AI Ad Studio and AI Product Discovery tools generate content based on user inputs. AI-generated ad copy, captions, and product descriptions are provided as suggestions. You are solely responsible for reviewing and verifying AI-generated content before use, including ensuring compliance with advertising standards and truth-in-advertising laws.

LUXORA does not warrant the accuracy, effectiveness, or legality of AI-generated content in all contexts. AI-generated ad performance may vary. Credits consumed for AI generation are non-refundable.

LUXORA is committed to protecting your personal data. We comply with GDPR (EU/UK), CCPA (California), PIPEDA (Canada), and applicable US federal and state privacy laws.

We collect only the data necessary to provide our services. Your data is encrypted in transit and at rest. We do not sell your personal information to third parties. We may share data with trusted service providers (payment processors, shipping carriers, analytics) under strict data processing agreements.

You have the right to access, correct, delete, or port your personal data at any time by contacting privacy@luxora.ai. Account deletion requests are processed within 30 days.

The following activities are strictly prohibited on LUXORA and will result in immediate account action up to and including permanent termination:

LUXORA provides an integrated dispute resolution system. Buyers and sellers are encouraged to resolve disputes directly through the platform's messaging system first. If direct resolution fails within 5 business days, either party may escalate to LUXORA's mediation team.

LUXORA's Trust & Safety team will review submitted evidence and issue a binding resolution within 10 business days. Resolutions may include refunds, partial refunds, shipping compensation, or penalty applications. All parties agree to be bound by LUXORA's dispute resolution decisions for transactions under $10,000 USD.

For disputes exceeding $10,000 USD or involving legal claims, disputes shall be resolved by binding arbitration under the American Arbitration Association (AAA) rules, with proceedings held in Delaware, USA. Class action lawsuits and class-wide arbitration are waived by all users.

As described in our 3-Strike system, LUXORA does not deactivate accounts on first or second offense. Suspension occurs only after the complete 3-strike process has been exhausted, or in cases of:

• • Proven fraud or illegal activity (immediate, no strikes required)
• • Deliberate and serious harm to buyers or the platform
• • Violation of applicable law
• • Failed Strike 3 appeal

Users may terminate their own accounts at any time. Upon termination, all pending orders must be fulfilled. Outstanding payouts are processed within 30 days minus any applicable fees or penalties. Account data is retained for 7 years as required by law.

LUXORA may update these Terms from time to time. Material changes will be communicated via email (to your registered address) and platform notification at least 30 days before taking effect. Continued use of LUXORA after the effective date constitutes acceptance of the updated Terms.

Non-material changes (typographical corrections, clarifications that do not affect rights) may be made without notice. The current version of these Terms is always available at luxora.ai/terms.